Very good service. John did a great job explaining and providing us with the information needed to care for the motor. Winston was also a big help. Thanks guys.
Patty, John, and Aaron are a pleasure to work with.
While visiting the Gulf Coast looking for a used bay boat, I found RoughWater Marine. My lucky day as just the boat I was searching for was available in well-maintained used condition. The customer service experience here is rare in today’s businesses. Jon spent an hour with us on the water to prove the quality of the boat and show us its features. Patty was extremely helpful back in the store, as well. It is easy to see why Ben and his father have been in business for over 18 years. I will recommend RoughWater Marine to all of my family and friends back home in the Mobile and Eastern Shore area. Sincerely, Ron LaVigne, Sr.
I was in a bind. I had bought a Demo motor in South Florida. I talked to my dealer in Mobile he wasn’t interested in Rigging for me. He said I had not bought the motor from him. I found Rough Water on the web. I contacted them and ask the same. Didn’t say anything of my Mobile experience. Ben, the gentleman I spoke with responded with ” we would love to help you. We will treat you just as we would if you had bought from us”. And they did!! My engine was shipped to them. They told me the day I could pick it up. And it WAS ready!! They did a fantastic job. Price was fair and treated me very kindly. These folks will be the only ones to touch my 250 ETEC. Thank you Ben, and all the folks at Rough water Marine
To all at RoughWater, Thanks for your attention to our problems. It has been a most pleasant experience. I really think you could write a book or two on customer service and satisfaction. We hope to see you all and pick up our rig before Christmas, but if not, have a Merry Christmas! P.S. Ben, give everybody a raise and keep their beer cold.
E Tech 75 is bad to the bone! Thanks for ya’lls help. Aaron did a great job solving my throttle type and location on console. The concealer works great on center console. Thank you Roughwater!
The entire staff made this a wonderful experience. Mr. Ben and staff made sure that my dad and I was taken care of. Very good customer service. God Bless Roughwater Marine.
I traded in my 19ft triumph 2007 in for the new 16ft cape craft. The triumph was an excellent boat. I just wanted something smaller. I bought the triumph from Rough Water.The price and service I received over the years were excellent. I was looking to buy a Carolina Skiff when I discovered, Rough Water was selling cape craft. The price, quality, and ride of the boat well outperform the Carolina Skiff. I have had the boat for 4 months and it has exceeded my expectations. Ben, Patty and his whole team are fun to work with. They care about you and are extremely helpful.